Welcome to Truefit Wear Shop’s FAQ section. Here you’ll find answers to common questions about our performance-driven apparel and services. If you can’t find what you’re looking for, our team of outdoor enthusiasts is always ready to help at [email protected].
About Our Products
What makes Truefit apparel different from other outdoor clothing?
Our technical apparel combines performance with contemporary style – because we believe technical fabrics shouldn’t look technical. From our moisture-wicking Base Layers to weather-resistant Shell Jackets, every piece is engineered for movement with details like flexible waistbands and articulated knee designs.
Do you offer inclusive sizing?
Yes! Our range includes sizes for all adventurers, whether you’re shopping for leggings, hoodies, or our popular outdoor jeans. Our inclusive sizing ensures everyone can find gear that fits their adventure lifestyle.
How do I choose between Base Layers and Shell Jackets?
Base Layers are perfect for moisture management during high-intensity activities, while our Shell Jackets provide weather protection for all conditions. Many adventurers layer both for maximum versatility in changing environments.
Ordering & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. Standard shipping via DHL/FedEx includes detailed tracking, while EMS shipments (free shipping option) provide basic tracking.
Can I change or cancel my order after placing it?
We process orders quickly to get you adventuring sooner! If you need to modify an order, please email us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if the order hasn’t entered processing.
Shipping & Delivery
Where do you ship?
We ship globally from our Armagh base, excluding some Asian and remote regions. Our carriers (DHL, FedEx, and EMS) ensure reliable delivery whether you’re in the city or preparing for mountain trails.
How long does delivery take?
After 1-2 business days for processing:
- Standard Shipping: 10-15 days via DHL/FedEx (£12.95)
- Free Shipping: 15-25 days via EMS (orders over £50)
Why don’t you ship to some regions?
Due to logistical challenges and customs restrictions, we’re currently unable to serve some Asian and remote locations. We’re constantly evaluating our shipping network to expand our reach while maintaining reliable service.
Returns & Exchanges
What’s your return policy?
We offer returns within 15 days of receipt if your gear doesn’t meet your adventure needs. Items must be unworn, unwashed, and in original packaging with tags attached. Please email [email protected] to initiate a return.
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. Shipping costs are non-refundable unless the return is due to our error.
Do you offer exchanges?
Currently, we process returns and new orders separately for efficiency. If you need a different size or color, please return the original item and place a new order to ensure you get your adventure-ready gear as quickly as possible.
Still Have Questions?
Our team lives the outdoor lifestyle just like you, and we’re happy to help with any other questions about our performance wear. Reach out at [email protected] or visit us at:
Truefit Wear Shop68 Hamiltonsbawn Rd
Armagh, GB CH6A 4DU