At Truefit Wear Shop, we stand behind our performance outdoor apparel like we stand behind our adventurers. If your gear doesn’t meet your expectations, our straightforward returns process ensures you can exchange or return items with the same efficiency as our technical fabrics perform in the field.

Our Returns Promise

We accept returns and exchanges within 15 days of receiving your order. All returned items must be:

  • In original condition (unworn, unwashed, with tags attached)
  • In original packaging
  • Accompanied by proof of purchase

Note on Hygiene-Sensitive Items: For the safety of all our customers, base layers and leggings (items that come in direct contact with skin) cannot be returned unless faulty.

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Truefit Wear Shop Team, I would like to request a [return/exchange] for the following item(s) from order #[Your Order Number]: – Product Name: [e.g., Mountain Pro Shell Jacket] – Size: [e.g., M] – Color: [e.g., Forest Green] – Quantity: [e.g., 1] – Reason for return: [Please specify] [For exchanges only] I would like to exchange for: – Product Name: – Size: – Color: Please advise on next steps. Best regards, [Your Full Name] [Your Contact Number]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions. Returns without an RMA number cannot be processed.

Step 3: Ship Your Return

Package your item securely and include the RMA number visible on the package. Ship to:

Truefit Wear Shop Returns
68 Hamiltonsbawn Rd
Armagh, GB CH6A 4DU

Return Shipping: Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5 business days of receipt
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Deductions: Original shipping costs are non-refundable

For exchanges, we’ll ship your new item once the return is received. If the exchange item is of higher value, we’ll invoice you for the difference.

Faulty or Incorrect Items

If you receive a defective item or incorrect product:

  • Contact us immediately at [email protected]
  • We’ll arrange a prepaid return label if applicable
  • Priority processing for replacement items

International Returns

For customers outside the UK:

  • Mark the package as “RETURNED GOODS” to avoid customs charges
  • We cannot refund original customs duties or taxes
  • Return shipping costs are the customer’s responsibility

Adventure-Ready Guarantee: We want you to be completely satisfied with your technical outdoor apparel. If you have any questions about our returns process, our team of outdoor enthusiasts is ready to assist at [email protected].