At Truefit Wear Shop, we’re committed to delivering your high-performance outdoor apparel with the same reliability you expect from your gear in the field. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two shipping options to get your adventure-ready gear to you:

1. Standard Shipping (£12.95)

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Includes tracking

2. Free Shipping (Orders over £50)

  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch

Shipping Areas

We ship worldwide, excluding some Asian countries and remote areas. If you’re unsure about delivery to your location, please contact us at [email protected] before ordering.

Returns & Exchanges

We stand behind our performance outdoor apparel like we stand behind our adventurers. If your gear doesn’t meet your expectations, our straightforward returns process ensures you can exchange or return items efficiently.

Our Returns Promise

  • Returns and exchanges accepted within 15 days of receiving your order
  • All items must be in original condition (unworn, unwashed, with tags attached)
  • Original packaging required
  • Proof of purchase must accompany return

Important Note:

For hygiene reasons, base layers and leggings (items that come in direct contact with skin) cannot be returned unless faulty.

How to Initiate a Return or Exchange

Step 1: Submit Your Request
Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear Truefit Wear Shop Team,

I would like to request a [return/exchange] for the following item(s) from order #[Your Order Number]:
– Product Name: [e.g., Mountain Pro Shell Jacket]
– Size: [e.g., M]
– Color: [e.g., Forest Green]
– Quantity: [e.g., 1]
– Reason for return: [Please specify]

[For exchanges only] I would like to exchange for:
– Product Name:
– Size:
– Color:

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Number]

Step 2: Receive Return Authorization
Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions. Returns without an RMA number cannot be processed.

Step 3: Ship Your Return
Package your item securely and include the RMA number visible on the package. Ship to:

Truefit Wear Shop Returns
68 Hamiltonsbawn Rd
Armagh, GB CH6A 4DU

Return Shipping:
Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5 business days of receipt
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Deductions: Original shipping costs are non-refundable

For exchanges, we’ll ship your new item once the return is received. If the exchange item is of higher value, we’ll invoice you for the difference.

Faulty or Incorrect Items

If you receive a defective item or incorrect product:

  • Contact us immediately at [email protected]
  • We’ll arrange a prepaid return label if applicable
  • Priority processing for replacement items

International Returns

For customers outside the UK:

  • Mark the package as “RETURNED GOODS” to avoid customs charges
  • We cannot refund original customs duties or taxes
  • Return shipping costs are the customer’s responsibility

Adventure-Ready Guarantee

We want you to be completely satisfied with your technical outdoor apparel. If you have any questions about our returns process, our team of outdoor enthusiasts is ready to assist at [email protected].