Welcome to Truefit Wear Shop (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website at weartruefit.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Our Adventure-Ready Commitment

At Truefit Wear Shop, we’re dedicated to providing high-performance outdoor apparel for enthusiasts who demand reliability in the field. Our products are designed for active lifestyles, including base layers, fleece, gilets, hoodies, jackets, joggers, leggings, and specialized outdoor trousers.

2. User Responsibilities

2.1 Account Accuracy

When creating an account or making a purchase, you agree to provide accurate and complete information. You’re responsible for maintaining the confidentiality of your account credentials.

2.2 Acceptable Use

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of the website
  • Misrepresent your identity or provide false information

3. Products & Services

3.1 Product Descriptions

We strive for accuracy in all product descriptions, images, and specifications. However, slight variations may occur due to manufacturing processes or digital display differences.

3.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Hygiene Restrictions

For health and safety reasons, we cannot accept returns of base layers and leggings (items in direct skin contact) unless faulty.

4. Orders & Payments

4.1 Order Process

Your order represents an offer to purchase which we accept by sending an order confirmation. We process orders within 1-2 business days (excluding weekends/holidays).

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors, even after order confirmation.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at time of order. By providing payment information, you confirm you’re authorized to use the payment method.

5. Shipping & Delivery

5.1 Shipping Options

We offer:

  • Standard Shipping (£12.95): Via DHL/FedEx, delivered in 10-15 business days after dispatch
  • Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch

5.2 Delivery Areas

We ship worldwide except certain Asian countries and remote areas. Contact us at [email protected] if unsure about delivery to your location.

5.3 Delivery Issues

You’re responsible for providing accurate delivery information. We’re not liable for delays caused by incorrect addresses, customs clearance, or circumstances beyond our control.

6. Returns & Refunds

6.1 Our Returns Promise

We accept returns/exchanges within 15 days of receipt, provided:

  • Items are in original condition (unworn, unwashed, with tags)
  • Original packaging is included
  • Proof of purchase accompanies the return

6.2 Return Process

Email [email protected] with your request and await our Return Merchandise Authorization (RMA) before shipping returns to:

Truefit Wear Shop Returns
68 Hamiltonsbawn Rd
Armagh, GB CH6A 4DU

6.3 Refunds

Refunds are processed within 5 business days of receipt, returned to your original payment method. Original shipping costs are non-refundable.

7. Intellectual Property

All content on our website (logos, text, images, designs) is our property or licensed to us and protected by intellectual property laws. You may not use our content without express written permission.

8. Liability Limitations

8.1 Product Use

Our outdoor apparel is designed for performance but should be used appropriately for intended activities. We’re not liable for injuries resulting from improper use.

8.2 Website Use

We strive to maintain uninterrupted service but can’t guarantee error-free operation. We’re not liable for temporary unavailability or technical issues beyond our control.

8.3 Maximum Liability

Our total liability for any claim related to your purchase is limited to the purchase price of the relevant products.

9. Privacy & Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information.

10. Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

11. Changes to Terms

We may update these terms periodically. Continued use of our site after changes constitutes acceptance of the new terms.

12. Contact Us

For questions about these Terms and Conditions, contact our team of outdoor enthusiasts at:

Email: [email protected]
Postal: Truefit Wear Shop, 68 Hamiltonsbawn Rd, Armagh, GB CH6A 4DU